Senior Service Engineer

Microsoft Digital (MSD) is seeking a Senior Service Engineer to join their team responsible for transforming end-user productivity across Microsoft's global workforce. This role combines technical expertise with strategic thinking to revolutionize the enterprise client experience.

The position involves managing and improving enterprise services, with a focus on device management through Intune and leveraging technologies like Power Platform, Azure, and PowerShell for automation. You'll be responsible for implementing high-performance solutions, monitoring telemetry data, and responding to complex issues while maintaining security and compliance standards.

As a Senior Service Engineer, you'll collaborate across teams to share insights and best practices, mentor other engineers, and drive innovation in service delivery. Key responsibilities include administering Client CA B service, transforming client experience through AI and automation, and leading Live Site governance to ensure service performance meets agreed outcomes.

The ideal candidate brings 3+ years of technical experience in software engineering or related fields, with specific expertise in enterprise service management and Intune device management. Strong leadership, negotiation, and problem-solving skills are essential, as you'll work with various stakeholders including product teams, security, and legal departments.

This role offers the opportunity to shape Microsoft's internal technology landscape while contributing to the company's broader mission of empowering every person and organization to achieve more. You'll be part of a team that not only drives internal innovation but also influences industry practices through sharing enterprise blueprints and best practices with customers and partners.

Working at Microsoft, you'll enjoy comprehensive benefits including healthcare, educational resources, savings plans, and parental leave. The position offers a hybrid work environment with up to 100% work from home flexibility and requires 0-25% travel.