Senior Software Engineer

Microsoft Dynamics 365 is seeking a Senior Software Engineer to join their Customer Service Applications Team in building an Autonomous Agent platform powered by advanced LLM technology. The role involves developing business applications for Connected Customer Care for Contact Centers, working with cutting-edge technologies including Dynamics 365, Office 365, and various Microsoft cloud services.

As a Software Engineer, you'll collaborate with senior business and technology leaders to design and implement Dynamics 365 applications, choosing optimal technical architectures for business needs. The position offers the opportunity to work in an agile environment, developing solutions for large-scale 24x7 business SaaS applications.

The role requires strong expertise in web front-end technologies, object-oriented programming, and debugging skills. You'll be responsible for implementing features across the Dynamics 365 products portfolio, ensuring high quality standards, and troubleshooting live site issues. Experience with ASR, TTS, and LLMs is desirable.

Working at Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off. The company promotes a collaborative environment where you'll work closely with Program Managers and other Software Engineers to optimize design, quality, and functionality.

This position offers the chance to shape the future of autonomous agent technology while working with Microsoft's suite of enterprise solutions. You'll be part of a team that values innovation, engineering excellence, and cross-group collaboration, making a direct impact on products used by individuals and businesses worldwide.