Senior Software Engineer

Microsoft is seeking a Senior Software Engineer to join their Customer Success Engineering organization, focusing on Copilots and customer satisfaction initiatives. This role is part of a team that combines engineering with Data and Applied Science to architect AI systems that quantify and improve customer satisfaction. The team builds survey systems, backend storage solutions, ML and LLM models, and smart proactive outreach platforms.

The position involves working on Microsoft's Insights Platform, collaborating closely with M365 Organizations to build systematic ways to provide customer insights. The role requires expertise in distributed systems, cloud technologies, and full-stack development. You'll be working with Azure cloud technologies and contributing to large-scale systems that directly impact customer satisfaction metrics.

This is a hybrid position based in Dublin, Ireland, offering up to 50% work from home flexibility with 0-25% travel requirements. The role comes with Microsoft's comprehensive benefits package, including industry-leading healthcare, educational resources, and parental leave. You'll be part of a team that's at the forefront of AI implementation in customer success, working on systems that blend telemetry, survey data, and machine learning to drive customer satisfaction.

The ideal candidate will have strong experience in distributed systems, full-stack development, and big data systems, along with excellent problem-solving skills and a passion for customer satisfaction. This is an opportunity to work on cutting-edge AI systems while directly impacting how Microsoft understands and improves customer experience across its products.