Service Engineer II

Microsoft Advertising is seeking a Service Engineer II to join their Bing Ads Technical Support team. This role involves providing advanced technical support for Microsoft online advertising global sales teams, with a focus on paid search results appearing on Bing and other web properties like AOL and Yahoo!

The ideal candidate will have a strong background in customer service and technical problem-solving. You'll work closely with platform development teams, share knowledge, and advocate for internal/external partners. The role requires deep technical investigations, resolving complex performance issues, and driving service improvements.

Key responsibilities include:

• Performing technical investigations for Microsoft Advertising customers
• Contributing to product improvements through bug reporting and feature requests
• Conducting root cause analysis in partnership with Engineering teams
• Supporting new feature rollouts and creating documentation
• Analyzing escalation data to influence product roadmaps

The position offers competitive compensation with a base pay range of $98,300 - $193,200 USD (higher for SF Bay Area and NYC: $127,200 - $208,800). Microsoft provides comprehensive benefits including healthcare, educational resources, savings plans, and generous time off.

This is an excellent opportunity for a technical professional who wants to impact Microsoft's advertising platform while working in a collaborative, growth-oriented environment. The role combines technical expertise with customer service, making it ideal for someone who enjoys both solving complex problems and working with partners.