Support Engineer - Developer & Azure Services (DAS), Japan

Microsoft is seeking a Support Engineer for their Developer & Azure Services (DAS) team in Japan. This role combines technical expertise with customer service excellence, focusing on supporting Microsoft's cloud and development technologies. As part of CSS (Customer Service & Support) organization, which has over 14,000 support engineers worldwide handling more than 5 million support cases monthly, you'll be joining a dynamic global team.

The position requires deep technical knowledge in areas including Azure services, .NET development, and cloud infrastructure. You'll work with enterprise customers to resolve complex technical issues, debug applications, and provide guidance on best practices. The role involves both direct customer support and collaboration with global engineering teams to improve product quality.

Key technologies you'll work with include Azure App Services, .NET Core, Azure Monitoring, DevOps tools, and various Azure PaaS services. You'll need strong programming skills in languages like C#, Java, or Python, plus experience with cloud platforms and debugging tools. The role offers significant growth opportunities, with exposure to cutting-edge technologies and global projects.

Working arrangements are flexible, with options for remote work throughout Japan or office-based work in Tokyo or Osaka. The schedule includes regular business hours plus rotation for emergency support coverage. This position offers competitive benefits including healthcare, educational resources, and investment options.

The ideal candidate combines technical expertise with strong communication skills in both Japanese and English, as you'll be working with both domestic and international customers and teams. This role is perfect for someone who enjoys solving complex technical problems while helping customers succeed with Microsoft technologies.