Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences.

As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving complex technical issues, leveraging Microsoft's AI technology to help consumers, businesses, and partners. The position offers a unique blend of technical problem-solving and customer interaction, with the flexibility to work up to 50% from home.

The role requires strong technical expertise in container technology, Kubernetes, Linux administration, and networking concepts. You'll be responsible for investigating and resolving complex customer issues, leading community building efforts, and contributing to product improvements through collaboration with Engineering teams.

This position offers an excellent opportunity for career growth within Microsoft's global organization, allowing you to deepen your technical proficiency while developing valuable leadership and mentoring skills. The role comes with comprehensive benefits including industry-leading healthcare, educational resources, and various other perks.

Working at Microsoft means being part of a culture that embraces growth mindset, innovation, and collaboration, with a strong emphasis on respect, integrity, and accountability. The company's mission to empower every person and organization on the planet provides a meaningful context for your work.

The ideal candidate will have at least 3 years of technical support or IT experience, strong problem-solving abilities, and excellent communication skills. Knowledge of Microsoft Cloud, OpenShift, or RedHat technologies would be advantageous.