Technical Support Engineer (Data and AI Intelligent Platform)

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Azure AI team. This role combines technical expertise with customer service excellence, focusing on Azure OpenAI, Azure AI Foundry, and Azure Machine Learning services.

As a Technical Support Engineer, you'll be part of a dedicated team of technology-oriented professionals working with cutting-edge AI technologies. You'll serve as a frontline technical resource, providing support via multiple channels while maintaining exceptional customer experience standards. The position offers a flexible work arrangement with up to 50% remote work capability.

The role involves deep technical problem-solving, requiring proficiency in programming languages and cloud concepts. You'll work with Microsoft's global customer base, helping them maximize value from data and AI solutions. Key responsibilities include technical issue resolution, customer advocacy, and product improvement recommendations.

This position is ideal for someone with a computer science background who enjoys both technical challenges and customer interaction. You'll have the opportunity to work with the latest AI technologies while developing your expertise in cloud computing and machine learning.

Benefits include comprehensive healthcare, educational resources, investment options, and generous leave policies. Microsoft offers a collaborative work environment focused on growth and innovation, with opportunities to impact global AI solutions.

The role requires participation in global team collaborations and shift rotations to ensure consistent customer support coverage. You'll be part of Microsoft's mission to empower organizations worldwide, working in an inclusive culture that values respect, integrity, and accountability.

This is an excellent opportunity for someone looking to build a career at the intersection of technical support and artificial intelligence, with clear paths for growth and development within Microsoft's global organization.