Technical Support Engineer - Defender for Endpoint

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Defender for Endpoint team. This role is part of the Customer Service & Support (CSS) organization, specifically within the Security, Compliance, Identity and Management (SCIM) team. The position involves owning, troubleshooting, and solving customer technical issues related to endpoint security, server security, and threat analytics.

Key responsibilities include:

1. Reviewing, investigating, and solving customer technical issues
2. Collaborating within and across teams
3. Leveraging troubleshooting tools and practices
4. Participating in peer communities
5. Developing technical and professional proficiency
6. Identifying potential product defects and providing feedback

The ideal candidate should have experience in network security engineering or systems administration with a focus on security, as well as hands-on experience in customer-facing technical support or consulting. Knowledge of Windows Server, Windows Client, Active Directory, and Azure Active Directory Administration is required. Enterprise cloud experience and familiarity with supporting large, complex environments are also essential.

This role offers flexibility with up to 100% work from home option. Microsoft provides a range of benefits including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and more. The company is committed to fostering a culture of inclusion and values respect, integrity, and accountability.

Join Microsoft's mission to empower global achievement and accelerate your career growth in this dynamic Technical Support Engineer role.