Technical Support Engineer (SQL Data Warehouse)

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer specializing in SQL Data Warehouse solutions. This role sits within the Customer Service & Support (CSS) organization, which focuses on building trust and confidence through seamless support experiences.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving complex customer technical issues related to database management systems, particularly SQL Server and related technologies. The position requires strong expertise in database technologies, including Azure SQL database and Azure Synapse Analytics, along with knowledge of big data technologies and distributed systems.

The role offers a hybrid work environment with up to 50% work from home flexibility and involves 0-25% travel. You'll be part of a team that leverages Microsoft's AI technology to help consumers, businesses, and partners resolve issues efficiently and securely. This position provides excellent opportunities for career growth, allowing you to develop your problem-solving abilities, collaboration skills, and technical expertise.

Key responsibilities include owning customer technical issues from start to resolution, leading community building efforts with peer delivery roles, and engaging with Microsoft Engineering teams to improve products. You'll also contribute to knowledge sharing through readiness programs and technical mentoring.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investment options, parental leave, and opportunities for professional networking and growth. The company maintains a strong commitment to diversity, inclusion, and work-life balance, making it an ideal environment for technical professionals looking to make a significant impact while growing their careers.