Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on empowering customers to accelerate business value through differentiated customer experiences.

The position involves owning, troubleshooting, and resolving customer technical issues while leveraging Microsoft's AI technology. As a Technical Support Engineer, you'll work in a hybrid environment (up to 50% work from home) and be responsible for delivering seamless support experiences to consumers, businesses, and partners.

The role offers excellent career growth opportunities, allowing you to develop problem-solving, collaboration, and research skills while enhancing technical proficiency. You'll be part of an organization that builds trust and confidence for every person and organization through delivering exceptional support experiences.

Key aspects of the role include:

• Investigating and resolving customer technical issues
• Collaborating across teams and using advanced troubleshooting tools
• Contributing to knowledge sharing and community building
• Identifying and escalating potential product defects
• Working with ASP.NET, .NET, and ASP.NET Core technologies

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments, parental leave, and generous time off. The company maintains a culture of inclusion where everyone can thrive, emphasizing respect, integrity, and accountability as core values.

This position is ideal for someone with a technical background who is passionate about customer success and wants to grow their career while making a significant impact on Microsoft's global customer base.