Technical Support Engineering - Kubernetes

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer specializing in Kubernetes to join their dynamic team. With over 17,000 employees worldwide, CE&S empowers customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services.

As a Technical Support Engineer within the Customer Service & Support (CSS) organization, you'll play a crucial role in building trust and confidence for every person and organization through delivering seamless support experiences. The position involves working with Microsoft's AI technology to help consumers, businesses, and partners resolve their issues quickly and securely.

The role offers significant opportunities for career growth, allowing you to enhance your problem-solving abilities, collaboration skills, and technical expertise. You'll be responsible for owning, troubleshooting, and solving customer technical issues, particularly focusing on Kubernetes environments. The position requires strong Linux knowledge, understanding of networking configurations, and experience with various shell environments.

This is a flexible position offering up to 100% work from home capability, with travel requirements of 0-25%. The ideal candidate will have at least 3 years of technical support experience or a relevant degree with some experience, along with strong proficiency in Kubernetes and Linux environments. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in a culture that values growth mindset, innovation, and collaboration.

Benefits include industry-leading healthcare, educational resources, savings and investment options, parental leave, and generous time away. The role offers excellent opportunities for professional development through mentoring, knowledge sharing, and participation in technical discussions and improvement initiatives.