Application Engineer - Amazon Connect

MoonPay, a leading Web3 infrastructure company, is seeking an Application Engineer to join their Operations Technology team. This role focuses on building and optimizing customer support systems using Amazon Connect. The position offers an opportunity to work with cutting-edge technology in the Web3 space, where you'll be responsible for developing and implementing CRM solutions that enhance customer experience. The company serves over 30 million users globally and collaborates with prestigious brands in the Web3 ecosystem.

The role combines technical expertise in JavaScript, Python, and TypeScript with a strong focus on customer support operations. You'll work closely with Ops leadership to design and execute strategic initiatives, while implementing robust architectural solutions. The position requires experience with Amazon Connect, CRM systems, and a passion for creating exceptional customer experiences.

MoonPay offers an attractive benefits package including equity, unlimited holidays, parental leave, and professional development opportunities. The company culture is built on their "BLOCK Values" - Be Hungry, Level Up, Own It, Crypto Curious, and Kaizen. They're committed to diversity and inclusion, encouraging applications from candidates who might not meet all requirements but bring unique perspectives.

Working at MoonPay means being at the forefront of Web3 technology, with the opportunity to shape the future of digital ownership while enjoying significant autonomy and responsibility. The hybrid work environment across multiple global locations offers flexibility and international exposure.