Secure NOC L3 Engineer
Description For Secure NOC L3 Engineer
New Era Technology, a global technology integrator with over 50 years of experience, is seeking a Secure NOC L3 Engineer to join their team in Slough, UK. This role involves providing high-level support for the Secure Network Operations Team, managing Global Video Collaboration Platforms, and troubleshooting complex network and video-related issues. The ideal candidate will have extensive experience with Pexip, strong Linux administration skills, and a deep understanding of cloud environments and automation tools. This position offers an opportunity to work with cutting-edge technologies in a dynamic, global company that values innovation and relationship-building. With a comprehensive benefits package and a culture focused on employee growth, New Era Technology provides an excellent environment for experienced engineers looking to advance their careers in a challenging and rewarding role.
Responsibilities For Secure NOC L3 Engineer
- Provide Level 3 tier support as part of the SNOC (Secure Network Operations Team)
- Maintain and implement changes in customer Global Video Collaboration (GVC) Platforms
- Provide 3rd line and backup support for Linux and Windows Servers
- Troubleshoot video-related issues including network infrastructure
- Work with Infrastructure Services Team to refine equipment monitoring and integration
- Foster growth environment for L2 Technicians
- Identify process improvements and suggest changes
- Participate in design, architecture, and engineering discussions
Requirements For Secure NOC L3 Engineer
- Strong Pexip background with extensive experience with Pexip Infinity
- Experience with Pexip, HP, and Cisco video conferencing hardware and software
- Knowledge of SIP and H.323 Dial Plans
- Strong knowledge of virtualization technologies (VMware / Veeam / Proxmox / KVM)
- Experience with cloud environments (GCP / Azure / AWS)
- Experience with automation tools (Kubernetes / Docker / Packer / Ansible / Terraform / GitLab)
- At least 5 years' experience in Linux Systems Administration (Debian)
- IP Networking skills (VLAN, switches, firewalls, routers)
- Troubleshooting network issues (tcpdump / Wireshark)
- Scripting capabilities (SH / Bash / Python / Perl)
- Configuration of common services (DNS / Apache / NGINX / Postfix / Squid / SSH / iptables)
- Understanding of clustering services and High Availability failover
- Experience with enterprise hardware and management tools
- Experience working within a strict Change Management process
- Able to commute periodically to datacentres in Berkshire, Wiltshire and North West London
- Must be UK resident for over 5 years with SC level clearance or willing to obtain SC clearance
Benefits For Secure NOC L3 Engineer
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
