Advanced Services Engineer - Customer Success Services (CSS)- Database

World leader in cloud solutions, providing tomorrow's technology to tackle today's challenges for over 40+ years.
Database
Senior Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Advanced Services Engineer - Customer Success Services (CSS)- Database

Oracle's Customer Success Services (CSS) team is seeking an experienced Advanced Services Engineer to join their Database Infrastructure team in Paris, France. This role combines technical expertise with customer-facing responsibilities, supporting over 6,000 companies worldwide. As a Database Infrastructure Specialist, you'll work directly with customers to build and maintain their technical landscapes through tailored support services.

The ideal candidate will serve as a trusted technical advisor, developing deep knowledge of customer systems while supporting both on-premises and cloud database infrastructure. This position requires strong technical skills in Oracle database administration, combined with excellent problem-solving and communication abilities.

You'll be part of a highly skilled technical team, working with cutting-edge technologies including Exadata, Oracle Cloud Infrastructure, and various database management tools. The role offers opportunities to work with critical production systems, perform complex troubleshooting, and deliver architectural guidance to customers.

Oracle offers a competitive compensation package, including comprehensive benefits, flexible working arrangements, and strong career development opportunities. The company maintains a strong commitment to diversity and inclusion, fostering an environment where innovation thrives through different perspectives and abilities.

This position requires 3-5+ years of Oracle Production DBA experience, strong technical skills across Oracle's database ecosystem, and fluency in both French and English. The role combines technical depth with customer interaction, making it ideal for experienced DBAs who enjoy solving complex problems while working directly with clients.

Last updated 20 hours ago

Responsibilities For Advanced Services Engineer - Customer Success Services (CSS)- Database

  • Improve stability, availability, and performance of critical production databases
  • Provide operational support and engage in escalations for essential business systems
  • Deliver assistance with software installation, configuration, health assessments, and performance reviews
  • Analyze new and complex issues, performing root cause investigations
  • Offer problem-solving expertise while considering customer constraints
  • Deliver architecture advisory services
  • Conduct research and address technical inquiries
  • Educate customers on product features, best practices, upgrades and patches

Requirements For Advanced Services Engineer - Customer Success Services (CSS)- Database

Java
Python
PostgreSQL
  • 3-5+ years experience as an Oracle Production DBA with critical databases
  • Experience with Exadata, ODA, OCI, Oracle VM, Unix
  • Knowledge of Grid Infrastructure: RAC, ASM
  • Familiarity with Enterprise Manager (OEM), Grid Control
  • SQL optimization, AWR, ASH, traces expertise
  • Experience with ODG, OGG, security, RMAN
  • Programming skills in Java, JSON, Python, shell scripting
  • Fluency in French and English

Benefits For Advanced Services Engineer - Customer Success Services (CSS)- Database

Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Assistance
Parental Leave
  • Flexible and remote working
  • Learning and development opportunities
  • Employee Assistance Program
  • Core benefits including medical, life insurance, and retirement planning
  • Employee resource groups

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