Cloud Engineer - Customer Success Services
Description For Cloud Engineer - Customer Success Services
Oracle is seeking a Cloud Engineer to join their Customer Success Services team. This role combines technical expertise with customer-facing responsibilities, focusing on delivering cloud solutions and technical support to Oracle's clients. As a key member of Oracle Customer Success Services, you'll be part of an international network of experts dedicated to driving customer success through innovation and expertise.
The position offers multiple paths within CSS, including support teams handling real-time technical issues and development teams working on value-add engineering capabilities. You'll work with cutting-edge technologies, participate in customer-facing activities, and help develop innovative solutions that make immediate impact.
Key aspects of the role include:
- Providing technical support and resolving cloud-related issues
- Developing and implementing customer-focused solutions
- Collaborating with internal teams on product improvements
- Working with AI enablement across SaaS and Apps delivery
- Participating in escalation processes between business and technology teams
The ideal candidate will have a Bachelor's degree in Computer Science or related field, strong technical aptitude, and excellent communication skills. This role offers significant professional development opportunities, competitive compensation ($63,000-$126,100), and comprehensive benefits including medical, dental, vision, 401(k), and flexible vacation policy.
Oracle provides a collaborative environment that values innovation and customer success, with opportunities to work on cutting-edge technologies while making a tangible impact on customer outcomes. The role offers exposure to various aspects of cloud engineering, from technical support to solution development, making it an excellent opportunity for career growth in cloud technologies.
Responsibilities For Cloud Engineer - Customer Success Services
- Use Oracle internal tools, resources, and network to learn and stay up to date with innovation and leading technologies
- Contribute as a team member on customer projects together with Oracle experts and leaders
- Consult with clients to understand their business requirements
- Support Customer relationships with CSS focused on collaborative, long-term partnerships
- Design new scalable solutions for fast changing customer needs
- Help enable features and subsystems, such as on AI solutions
- Provide top-tier support by addressing and resolving client challenges proactively
Requirements For Cloud Engineer - Customer Success Services
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent science/engineering field by August 2025
- At least one internship, research assistantship, teaching assistantship, or equivalent practical experience
- Must reside in the United States and/or attend a university in the US
- Minimum 3.0 GPA
- Strong organization, negotiation, and planning skills
- Critical thinking and problem-solving abilities
- Ability to collaborate and present concepts clearly
Benefits For Cloud Engineer - Customer Success Services
- Medical, dental, and vision insurance
- Short term disability and long term disability
- 401(k) Savings and Investment Plan with company match
- Paid parental leave
- Education and professional development
- Flexible vacation policy
- 11 paid holidays
- 72 hours of paid sick leave
- Health care and dependent care Flexible Spending Accounts
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