Junior Advanced Support Engineer | GenO Programme

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. They partner with industry-leaders across sectors and have been operating with integrity for over 40 years.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS · Cloud

Description For Junior Advanced Support Engineer | GenO Programme

Oracle is seeking a Junior Advanced Support Engineer to join their Generation Oracle (GenO) program, a career development initiative focused on identifying and advancing early-in-career talent. As part of Oracle's Customer Success Services team, you'll be joining an international network of experts who contribute to global technology-driven initiatives and innovation programs for continuous service improvements.

The role involves helping customers make well-informed decisions regarding the implementation, management, and use of Oracle technologies. You'll work with Oracle's largest customers, fostering long-term relationships and driving operational improvements. As an Advanced Services Engineer (ASE), you'll enhance Oracle environments by leveraging support-based knowledge and customer experiences.

This is an excellent opportunity for someone starting their career in technology, offering comprehensive training, mentorship, and exposure to cutting-edge cloud technologies. You'll learn from industry experts while working with enterprise-level solutions across various domains including AI, Blockchain, Machine Learning, DevOps, and Oracle Cloud Infrastructure.

The position requires technical aptitude, strong communication skills, and a passion for customer success. You'll be part of a multicultural community that values fresh perspectives and innovation. Oracle offers a competitive compensation package, clear career progression paths, and a supportive work environment that promotes work-life balance.

This role is perfect for candidates who are eager to learn and grow in a leading technology company, with opportunities to influence and help steer Oracle's business into the future. You'll receive hands-on experience with enterprise-level technologies while being supported by a buddy program and Oracle's extensive network of experts.

Last updated 5 hours ago

Responsibilities For Junior Advanced Support Engineer | GenO Programme

  • Learn from experts and contribute to customer value through Oracle's global network
  • Use Oracle tools and resources to stay updated on innovations
  • Collaborate with Oracle experts on customer projects
  • Understand client needs and align them with Oracle solutions
  • Learn to design solutions using Oracle technology and best practices
  • Support long-term customer relationships with CSS
  • Solve problems with guidance, following Oracle policies
  • Manage time effectively, working individually and in teams
  • Communicate technical concepts
  • Be available for scheduled out-of-hours operations when required

Requirements For Junior Advanced Support Engineer | GenO Programme

Python
  • Bachelor's degree or up to 2 years of relevant experience
  • Technical aptitude with interest in cloud technologies
  • Knowledge of Python programming
  • Fluency in English with strong communication skills
  • Openness to innovation and new challenges
  • Adaptability and confidence in navigating change
  • Strong organization, negotiation, and planning skills
  • Team-oriented with problem-solving skills
  • Passion for customer success

Benefits For Junior Advanced Support Engineer | GenO Programme

Medical Insurance
Dental Insurance
Vision Insurance
401k
Education Budget
  • Investment in professional development
  • Access to Oracle's network of experts
  • Flexible work environment
  • Work-life balance
  • Buddy program with senior expert
  • Clear career progression
  • Competitive pay
  • Excellent benefits package

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