Lead Cloud Engineer/Architect

A world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. They've partnered with industry-leaders in almost every sector and continue to thrive after 40+ years.
Cloud
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Enterprise SaaS · Cloud

Description For Lead Cloud Engineer/Architect

Oracle's Customer Success Services (CSS) is seeking a Lead Cloud Engineer/Architect to deliver post-sales support and solutions to Oracle's customer base. This role combines technical expertise with customer advocacy, focusing on managing and supporting customer environments in Oracle Cloud Infrastructure (OCI).

The position requires deep technical knowledge in cloud architecture, particularly OCI, along with strong customer service abilities. You'll be responsible for ensuring optimal performance, availability, and security of customer cloud environments while serving as the primary point of contact for technical issues and escalations.

Key aspects of the role include designing well-architected cloud deployments, implementing automation solutions, and providing expert guidance on best practices. You'll work with various cloud services including compute, storage, networking, and security, while maintaining a strong focus on customer satisfaction and problem resolution.

The ideal candidate brings 10+ years of experience in system administration or database management, with at least 3 years of specific cloud experience. Knowledge of multiple cloud platforms (AWS, Azure, GCP) is advantageous, but deep expertise in OCI is essential. You should be well-versed in cloud architecture principles, infrastructure as code, and modern DevOps practices.

This role offers the opportunity to work with cutting-edge cloud technology while making a direct impact on customer success. You'll be part of Oracle's global team, contributing to the company's mission of delivering innovative cloud solutions while enjoying comprehensive benefits and professional growth opportunities.

Last updated 7 days ago

Responsibilities For Lead Cloud Engineer/Architect

  • Manage and support customer environments in OCI cloud
  • Design well-architected cloud deployment in OCI following best practices
  • Apply automated configuration management & infrastructure provisioning
  • Communicate with corporate customers regarding technical solutions
  • Manage customer escalations and ensure timely resolution
  • Develop proactive support strategies
  • Educate customers through problem-solving process
  • Collaborate on cross-team technical issues
  • Research and maintain product expertise

Requirements For Lead Cloud Engineer/Architect

Kubernetes
Linux
MySQL
PostgreSQL
  • 10+ years of overall experience in Database or system administration
  • 3+ years of relevant Cloud (preferably OCI) experience
  • Experience with Cloud Database Services
  • Knowledge of HA and DR Solutions for PAAS services
  • Experience in cloud computing, IAM, networking, and security
  • Knowledge of IaaC tools like ansible, terraform
  • Experience in performance management and cost optimization
  • OCI Architect Associate certification or equivalent
  • Strong communication skills

Benefits For Lead Cloud Engineer/Architect

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401k
  • Parental Leave

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