Principal Business Intelligence Cloud Technical Support Engineer

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges for over 40+ years.
Data
Principal Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS · Cloud

Description For Principal Business Intelligence Cloud Technical Support Engineer

Oracle is seeking a Principal Business Intelligence Cloud Technical Support Engineer to join their expanding Fusion Applications Technologies Business Intelligence Support Team. This role offers a unique opportunity to shape the future of Oracle Customer Support, with a hybrid work model requiring one day per week at the Bucharest office.

As a Senior Support Engineer, you'll serve as the technical interface between Oracle and its customers, OEMs, and VARs, focusing on resolving complex issues related to Oracle's BI products and cloud technologies. The role requires deep expertise in Oracle's BI suite, including OTBI, BI Publisher, and BICC, along with strong technical skills in SQL, data warehousing, and system integration.

The ideal candidate brings 6-10+ years of experience, with at least two years specifically in BI or Cloud products. You'll need strong diagnostic abilities, advanced English communication skills, and the ability to work independently while managing multiple priorities. This position offers the chance to work with cutting-edge cloud technologies while contributing to Oracle's growing cloud community.

Oracle provides a comprehensive benefits package including medical, dental, vision insurance, retirement options, and work-life balance initiatives. As a global leader in cloud solutions, Oracle offers a stable yet innovative environment where you can grow your career while working with industry-leading technologies and customers.

This role is perfect for a technical expert who enjoys solving complex problems, has strong communication skills, and wants to be part of shaping the future of cloud technology support. Join Oracle's team and help drive the next generation of cloud-based business intelligence solutions.

Last updated a day ago

Responsibilities For Principal Business Intelligence Cloud Technical Support Engineer

  • Provide support services for Oracle BI applications and technologies in Fusion Cloud
  • Work with Product Development and Service Operations teams
  • Support Oracle Transactional Business Intelligence (OTBI)
  • Support BI Publisher (BIP)
  • Support BI Cloud Connector (BICC)
  • Troubleshoot and resolve customer issues
  • Act as technical interface to customers, OEMs and VARs

Requirements For Principal Business Intelligence Cloud Technical Support Engineer

  • 6-10+ years of experience with minimum 2 years in BI products/Cloud products
  • Proficiency in log analysis, BI reports/dashboards, ETL, data warehouse
  • Strong SQL, PL/SQL, XML, Unix/Linux skills
  • Advanced English communication skills
  • Strong diagnostic and troubleshooting abilities
  • Experience with web services and applications integration
  • Self-starter with strong organizational skills
  • Excellent communication and listening skills

Benefits For Principal Business Intelligence Cloud Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Competitive benefits package
  • Medical, life insurance, and retirement options
  • Work-life balance
  • Volunteer programs

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