Principal Cloud Support Engineer

Oracle is seeking a Principal Cloud Support Engineer to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. As a Principal Support Engineer, you'll be responsible for providing strategic technical support to ensure the highest level of customer satisfaction, working with OEMs and VARs to resolve problems related to installation, maintenance, and use of Oracle products.

The position involves working with Oracle's production infrastructure, including servers and services supporting their growing client base. You'll be responsible for designing and implementing highly scalable environments, performing deep drill-down analysis of performance bottlenecks, and providing necessary fixes. The role requires collaboration with development and research teams to provide customer-friendly solutions and support.

This is a full-time, permanent position based in India (Bangalore or Hyderabad) requiring shift work including weekends and holidays. The ideal candidate will have 6-10+ years of experience, strong cloud infrastructure knowledge, and excellent communication skills. You'll be working in a dynamic environment where you'll need to handle complex technical challenges while maintaining high customer satisfaction levels.

The role offers competitive benefits, including medical, dental, and vision insurance, retirement options, and work-life balance initiatives. Oracle promotes an inclusive workplace culture and provides opportunities for professional growth and development. This is an excellent opportunity for experienced cloud professionals looking to work with cutting-edge technology while making a significant impact on customer success.