Principal Technical Operations Engineer

A world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges, partnering with industry-leaders in almost every sector for over 40+ years.
Cloud
Principal Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Principal Technical Operations Engineer

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance.

As a Principal Engineer, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations for Japan's governmental sovereign cloud environment. You will perform administration and analysis for multiple production environments and recommend solutions to improve availability, performance, and supportability.

This role combines deep technical knowledge with administration/analysis expertise of Oracle's Cloud Infrastructure to provide escalation support for complex production environment problems. You'll tackle challenges related to immense growth, scaling, cloud leveraging, high performance, and high availability requirements.

Key aspects of the role include:

  • Leading problem management cases and providing management status
  • Guiding junior engineers in solving complex problems
  • Participating in large-scale incident bridges
  • Building new processes and procedures
  • Working in both Japanese and English environments
  • Supporting 24/7 operations with rotation across day and night shifts

This is an opportunity to work with cutting-edge cloud technology while making a significant impact on critical government infrastructure.

Last updated 11 hours ago

Responsibilities For Principal Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide escalated technical support for complex technical issues including leading problem management cases
  • Coordinate escalated support cases and lead technical resources to resolution
  • Manage Oracle production environments and assist with system upgrades, bug fixes, and patching
  • Lead communications with key partners in Japan and overseas
  • Provide technical guidance and leadership to junior members
  • Support and administration on a 24/7 basis with rotation across shifts

Requirements For Principal Technical Operations Engineer

Linux
Kubernetes
  • Native level Japanese language skill and business level English
  • Bachelor's degree in computer science or equivalent work experience
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Understanding of technologies like Kubernetes, Terraform, Ansible, Chef and Puppet
  • Experience participating in or running incident bridges of significant scale
  • Customer focus with a passion for delighting customers
  • Experience in SRE, cloud technical support, cloud operations, NOC or similar
  • Ability to quickly learn new technical disciplines and train others

Interested in this job?

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