Senior Technical Operations Engineer

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. They've partnered with industry-leaders in almost every sector and have been operating with integrity for over 40 years.
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior Technical Operations Engineer

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. This role is part of the OCI Sovereign Cloud team, focusing on government, classified, and sovereign cloud regions. As a Senior Technical Operations Engineer, you'll be responsible for operating production environments, including systems and databases that support critical business operations. You'll perform administration and analysis for multiple production environments and recommend solutions to improve availability, performance, and supportability.

The role combines deep technical knowledge with administration/analysis expertise of Oracle's Cloud Infrastructure to provide escalation support for complex production environment problems. You'll tackle challenges related to immense growth, scaling, cloud leveraging, high performance, and high availability requirements.

Key aspects of the role include:

  • Managing and optimizing production server infrastructure
  • Leading complex technical problem resolution
  • Coordinating with internal teams and vendors
  • Maintaining cloud environment stability
  • Working in a 24/7 support rotation

This position requires Singaporean citizenship or PR status and may require security clearance for government projects. The ideal candidate will have strong Linux administration skills, cloud operations experience, and a passion for customer success.

Oracle offers competitive benefits, including medical insurance, life insurance, retirement options, and work-life balance. Join a world leader in cloud solutions with over 40 years of industry experience and a commitment to fostering an inclusive workplace.

Last updated 4 hours ago

Responsibilities For Senior Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues including leading problem management cases
  • Coordinate escalated support cases and lead technical resources and third-party vendors to resolution
  • Responsible for Oracle production environments and assist with system upgrades, bug fixes, and patching
  • Provide support and administration on a 24/7 basis with rotation across day and night shifts

Requirements For Senior Technical Operations Engineer

Linux
Kubernetes
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Understanding of infrastructure as code tooling
  • Experience participating in or running incident bridges
  • Customer focus, with a passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar is preferred
  • Ability to quickly learn new technical disciplines and train others
  • Must be Singaporean or PR
  • Security clearance required

Benefits For Senior Technical Operations Engineer

Medical Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs
  • Work-Life Balance

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