Senior Technical Operations Engineer

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. Partnered with industry-leaders in almost every sector for 40+ years.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Senior Technical Operations Engineer

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team focused on bringing the world's most important work to OCI. We build and operate government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud.

As a Senior Technical Operations Engineer, you'll be responsible for the operation of production environments, including systems and databases, supporting critical business operations. You'll perform administration and analysis for multiple production environments and recommend solutions to improve availability, performance, and supportability. This role combines deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support for complex production environment problems related to growth, scaling, cloud leveraging, high performance, and high availability requirements.

The role involves working with cutting-edge cloud technology, supporting government and classified environments, and being part of a team that prioritizes customer mission success. You'll have the opportunity to work on challenging technical problems while ensuring the reliability and security of critical infrastructure.

This position requires rotation across day and night shifts as part of 24/7 support coverage, demonstrating our commitment to continuous service availability. The role particularly suits those who combine strong technical abilities with excellent problem-solving skills and a customer-focused mindset.

Join us in shaping the future of cloud computing while working on some of the most important and sensitive cloud infrastructure projects. Your work will directly impact the success of government and enterprise customers who rely on our sovereign cloud capabilities.

Last updated 4 hours ago

Responsibilities For Senior Technical Operations Engineer

  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide technical support for complex technical issues including leading problem management cases
  • Coordinate escalated support cases and lead technical resources to resolution
  • Responsible for Oracle production environments and system upgrades
  • Provide 24/7 support and administration with rotation across day and night shifts

Requirements For Senior Technical Operations Engineer

Linux
Kubernetes
  • Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization
  • Understanding of infrastructure as code tooling
  • Experience participating in or running incident bridges
  • Customer focus with a passion for delighting customers
  • Experience in cloud technical support, operations, NOC or similar preferred
  • Ability to quickly learn new technical disciplines and train others
  • Must be Singaporean or PR
  • Security clearance required

Benefits For Senior Technical Operations Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Competitive benefits based on parity and consistency
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs for community involvement

Interested in this job?

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