Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. Partnered with industry-leaders in almost every sector for 40+ years.
İstanbul, TürkiyeAnkara, Türkiye
Database
Principal Software Engineer
Hybrid
5,000+ Employees
10+ years of experience
Enterprise SaaS · Cloud

Description For Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

Oracle is seeking an experienced Senior/Principal Advanced Services Engineer to join their Customer Success Services (CSS) team. This role combines deep technical expertise with customer-facing responsibilities, supporting over 6,000 companies worldwide. As a key member of the Support organization, you'll deliver post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs.

The position requires an expert-level understanding of Oracle's database and engineered systems, with responsibilities ranging from technical troubleshooting to customer relationship management. You'll work directly with customers in Turkey, providing on-premises and cloud support services that ensure system stability, availability, and performance.

This role offers an exciting opportunity to work with cutting-edge technology while developing deep customer relationships. You'll be part of a team that values innovation and technical excellence, working with technologies like Exadata, Oracle Database Appliance, and various infrastructure platforms. The position combines technical depth with customer service, requiring both strong engineering skills and excellent communication abilities.

Oracle offers a comprehensive benefits package, including flexible working arrangements, career development opportunities, and full health coverage. The company's commitment to diversity and inclusion creates an environment where different perspectives are valued and celebrated.

As a Principal Engineer, you'll have the autonomy to solve complex technical challenges while mentoring others and contributing to the broader technical community at Oracle. This role is ideal for experienced engineers who want to combine technical expertise with customer impact in a global technology leader.

Last updated 5 days ago

Responsibilities For Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

  • Provide production operation support for DB & ES and Cloud systems
  • Support the stability, availability, and performance of critical business systems
  • Install, configure, and operate Database, Exadata and other Oracle Infrastructure Platform products
  • Deliver solution architecture advice, reviews, and conceptual support
  • Analyze product problems to find resolutions
  • Resolve new and complex issues, research technical enquiries, and handle user problems
  • Support software installation, configuration, health checks, and performance assessments
  • Educate customers on product features, issues, evolutions, upgrades, benefits, and patches

Requirements For Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

Linux
PostgreSQL
  • 10+ years of experience
  • Expertise in Exadata and Oracle Database Appliance (ODA)
  • Knowledge of Oracle DBA and Oracle Secure Backup (OSB)
  • Experience with OCI, Unix, Linux, Solaris, and ZFS Storage
  • Proficiency in Real Application Clusters and Grid Infrastructure
  • Knowledge of Enterprise Manager OEM and Grid Control
  • Experience with Oracle VM, Directory Server, and ASM
  • Understanding of Network switches, protocols, and security
  • Skills in Load balancer, Java, xml, SQL, shell scripting
  • Fluency in English and Turkish

Benefits For Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
401k
  • Flexible and remote working
  • Learning and development opportunities
  • Employee Assistance Program for mental health support
  • Medical insurance
  • Life insurance
  • Retirement planning access
  • Employee resource groups

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