Support Engineer

Qualcomm is a global technology company that designs and manufactures wireless telecommunications products and services.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Automotive

Description For Support Engineer

Qualcomm is seeking a Support Engineer to join their Automotive Platform Systems Team in Bangalore. This role is crucial in contributing to product improvement and working with other Engineers to sustain aspects of the product development life cycle. The position offers an exciting opportunity to work with cutting-edge automotive technology while being part of a team responsible for design, delivery, and support of high-quality Chipset validation, integration, and SW development platforms.

The role demands a unique blend of hardware and software expertise, requiring the ability to understand complex electronic systems, debug hardware issues, and work with various testing tools and environments. The successful candidate will be responsible for resolving support tickets, either independently or through cross-functional collaboration, making it an ideal position for someone who enjoys both technical problem-solving and team interaction.

Working at Qualcomm offers numerous advantages, including the opportunity to work alongside leading engineering and technology experts in the industry. The company provides comprehensive benefits, including world-class health coverage, financial planning programs, and various professional development opportunities through continuous learning programs and mentorships.

The position requires a minimum of 1 year of Support Engineering experience (with a Bachelor's degree) or equivalent combinations of education and experience. The ideal candidate should possess strong technical skills in hardware systems, testing equipment operation, and software environments (Windows and Unix), combined with excellent communication and teamwork abilities. This role presents an excellent opportunity for growth and development in the automotive technology sector while working for one of the world's leading technology companies.

Last updated 3 days ago

Responsibilities For Support Engineer

  • Work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomm's Automotive platforms
  • Resolve support tickets - either independently or in collaboration with other teams
  • Debug electronic HW systems, write board-level rework instructions
  • Guide technicians to implement and verify rework
  • Operate test equipment – power supplies, oscilloscopes and logic analyzers, protocol analyzers
  • Run automated tests and perform first-level debug in test environment related issues

Requirements For Support Engineer

Linux
  • Bachelor's degree and 1+ year of Support Engineering or related work experience
  • Ability to understand Schematics, component datasheets, BOM, Engineering Drawings
  • Working knowledge in Windows required
  • Knowledge of using JTAG debuggers preferred
  • Working knowledge in Unix is desirable
  • Experience in a support role and working with ticket tracking tools (like JIRA)
  • Strong individual contributor who will work well in a team environment
  • Good communication skills
  • Diploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly

Benefits For Support Engineer

Medical Insurance
401k
  • World-class health benefit coverage for employees and eligible dependents
  • Financial programs to help build secure future
  • Emotional/mental strength and resilience support
  • Wellbeing programs
  • Continuous learning and development programs
  • Tuition reimbursement
  • Mentorship programs

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