Advanced Customer Engineer

Reltio provides AI-powered data unification and management capabilities, offering entity resolution and multi-domain master data management solutions for enterprise brands.
Backend
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Advanced Customer Engineer

Reltio is seeking an Advanced Customer Engineer to join their team in Bangalore. This role combines deep technical expertise with customer-facing responsibilities, focusing on ensuring optimal customer experience with the Reltio platform. The position requires extensive knowledge of the entire Reltio application stack and involves building scalable platform services, implementing monitoring solutions, and resolving complex technical issues.

The ideal candidate will have significant experience with enterprise systems, particularly in Master Data Management (MDM) and distributed systems. Working Tuesday to Saturday, you'll be responsible for developing and maintaining critical platform components while providing expert-level technical support to customers. The role offers a unique blend of engineering and customer success, requiring both strong technical skills and excellent communication abilities.

Reltio offers a comprehensive benefits package including medical insurance (covering parents), life insurance, generous leave policies, and various allowances. The company prides itself on its values of "Customer First," "Better Together," and continuous improvement. With a strong focus on work-life balance and professional growth, Reltio provides an environment where engineers can thrive while working on cutting-edge data management solutions.

This position is perfect for experienced engineers who want to work with enterprise-scale data systems while having a direct impact on customer success. The role offers exposure to various technologies including Java, JavaScript, and Cassandra, and provides opportunities to work with cloud platforms like AWS, GCP, and Azure.

Last updated 2 minutes ago

Responsibilities For Advanced Customer Engineer

  • Build highly scalable and reliable platform services
  • Develop and implement strong algorithms for complex problems
  • Take ownership of Reltio Platform features and components
  • Build and implement scalable monitoring platforms
  • Provide top-quality technical support assistance
  • Resolve customer technical issues through debugging and troubleshooting
  • Support Enterprise-focused applications
  • Plan, design, and build effective solutions
  • Collaborate with support, product management, and core engineering teams
  • Represent Reltio in Customer meetings as an Engineering expert

Requirements For Advanced Customer Engineer

Java
JavaScript
Cassandra
  • Bachelor of Science degree in computer science or equivalent experience
  • 5+ years developing on large-scale enterprise systems
  • Experience in object-oriented design, data structures, algorithm design
  • Experience with web UI development with JavaScript frameworks
  • Experience debugging server-side Java applications
  • Working knowledge of scalable and distributed data systems
  • Experience with NoSQL databases (Cassandra preferred)
  • 2 years of experience developing Master Data Management (MDM) software
  • 2 years of experience with enterprise-focused applications
  • Experience in using Version Controlling software

Benefits For Advanced Customer Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • Comprehensive Group medical insurance including parents
  • Accidental Insurance
  • Life insurance
  • Free online unlimited doctor consultations
  • Employee Assistance Program
  • 36 annual leaves
  • 26 weeks of maternity leave
  • 15 days of paternity leave
  • Home office setup allowance
  • Mobile & Internet Reimbursement
  • Free meals

Interested in this job?

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