Senior Software Engineer, Customer Intelligence

The Customer Intelligence and AI (CIAI) team at Robinhood is seeking a Senior Software Engineer to join their specialized Data Science unit within the Corporate Strategy organization. The role focuses on developing internal tooling infrastructure for AI use cases, maintaining ML/data pipelines, and supporting customer insights research.

Key responsibilities include:

1. Systems Engineering: Collaborate with Data, Engineering, and ML Platform teams to establish a reusable framework for distributing customer insights. Architect and integrate front-end and back-end systems, develop internal apps and data pipelines.
2. Operationalizing LLMs: Apply large language models through prompt research and design, system architecting, and operationalization.
3. Data Tooling: Establish processes to gather and consolidate data from diverse sources, ensuring reliable and actionable information flow for team-level reporting.
4. Research: Assist in generating team insights and analyses through customer research, supporting strategic initiatives and improving customer dynamics understanding.

The ideal candidate should have:

• Bachelor's or Master's degree in a quantitative field
• 5+ years post-undergraduate or 3+ years post-graduate experience in full stack engineering and business strategy
• Proficiency in AWS ecosystem, Python programming, and SQL
• Experience with at least one front-end framework, JavaScript, Node, and HTML
• Strong communication skills and a team-first approach
• Self-starter mentality with the ability to navigate ambiguity

This role offers an opportunity for technical growth while developing AI, business, and product competencies. The position is based in Menlo Park, CA, aligning with Robinhood's in-office working environment.