Senior CCE Engineer

Salesforce is seeking a Senior CCE (Customer Centric Engineering) Engineer to join their team with a focus on maintaining and improving the reliability and trust of their core CRM platform. This role represents a unique opportunity to work at the intersection of customer support and engineering, requiring both technical expertise and customer service skills.

The position demands onsite presence in either San Francisco or Bellevue office, where you'll be part of a team dedicated to investigating, reproducing, and resolving complex customer-related issues. You'll work specifically with the Salesforce Lightning UI (Lightning Components), handling both JavaScript on the browser side and Java on the server side.

As a Senior CCE Engineer, you'll be responsible for tackling challenging technical problems while working closely with customer support engineers. The role requires a strong background in Java and JavaScript development, along with extensive knowledge of database systems, web APIs, and UI technologies. You'll need to demonstrate exceptional debugging and troubleshooting skills, as you'll be investigating complex issues affecting Salesforce's customer base.

The ideal candidate brings 5+ years of technical experience, with at least 2 years in software development. You should have a deep understanding of fundamental network technologies, cloud architectures, and security best practices. Experience with modern development tools and frameworks, particularly around the Salesforce Lightning ecosystem, is highly valued.

What makes this role particularly exciting is the opportunity to directly impact customer satisfaction while working with cutting-edge technology. You'll be involved in not just fixing issues, but also in improving processes, developing debugging tools, and mentoring support teams. The position offers a chance to work with various teams across the organization, from Customer Service to Site Reliability, making it an excellent opportunity for someone who enjoys both technical challenges and cross-functional collaboration.

This role at Salesforce, a leader in the CRM space, offers the chance to work on a platform used by thousands of businesses worldwide. You'll be part of an organization that values innovation, customer success, and technical excellence, while having the opportunity to solve complex problems that directly impact business operations globally.