Software Engineering PMTS (SDET VoIP)

Salesforce is seeking a Principal Member of Technical Staff (PMTS) for their Service Cloud platform, focusing on Software Development Engineer in Test (SDET) role specializing in VoIP technologies. This position is part of the Q3 Engineering team, a distinguished organization of quality experts dedicated to innovation and engineering efficiency.

The role is centered around Service Cloud, Salesforce's customer service and support management platform. This platform incorporates cutting-edge features including AI-powered chatbots, automated service processes, and Service Cloud Voice - a recent innovation that unifies phone, digital channels, and CRM data in real-time.

As a PMTS, you'll work alongside some of Salesforce's finest Q3s who have developed crucial tools like Bento, Q3Bot, ScratchBot, and Taleggio. Your responsibilities will include leading quality initiatives, influencing design decisions, and driving Salesforce's #1 value: Trust across teams. The position requires extensive experience in VoIP/WebRTC testing and strong programming skills, particularly in Java and JavaScript.

The ideal candidate will bring 15+ years of relevant technical experience and deep knowledge of system architecture, operating systems, and databases. You'll be responsible for defining quality assurance processes, mentoring team members, and driving operational excellence. The role offers the opportunity to work with cutting-edge technology while contributing to Salesforce's mission of delivering high-quality customer service solutions.

This position requires a unique blend of technical expertise, leadership skills, and quality engineering experience. You'll be working in a fast-paced environment where you'll need to balance multiple priorities while maintaining high standards of quality. The role offers the chance to make a significant impact on Salesforce's Service Cloud platform while working with some of the industry's most innovative technologies and talented professionals.