Systems Engineering (Principal or Architect)

Salesforce's Customer Centric Reliability Engineering (CCRE) organization is seeking a Principal/Architect level Systems Engineer to join their Problem Management team. This role is crucial for ensuring product reliability and customer satisfaction through post-incident analysis and systemic improvements. The position requires a seasoned professional with 10+ years of experience who can work across teams to identify technical patterns, drive remediation efforts, and implement platform-wide improvements. The ideal candidate will be hands-on with code, experienced in various technical domains including Infrastructure, Networking, Security, and Application Development, and capable of influencing cross-organizational change. They will be responsible for analyzing recurring patterns across incidents, collaborating with service owners, and defining development priorities that enhance Salesforce's operational reliability. The role offers competitive compensation ranging from $230,800 to $384,100 and includes comprehensive benefits such as parental leave, adoption assistance, and fertility benefits. This is an opportunity to make a significant impact on the reliability and resilience of Salesforce's global platform while working with cutting-edge technology and talented teams.