Technical AI Architect (PMTS)

Salesforce, the world's leading AI CRM company, is seeking an experienced Technical AI Architect (PMTS) to join their Digital Success Engineering team. This role represents a unique opportunity to shape the future of customer success through AI innovation, specifically working with Salesforce's groundbreaking Agentforce platform.

The position requires a seasoned professional with 15+ years of software engineering experience, including 10+ years specifically in Salesforce architecture and 5+ years in ML engineering. The ideal candidate will be responsible for architecting and implementing sophisticated AI solutions using cutting-edge technologies like LLMs (GPT, Llama, Falcon) while ensuring seamless integration with Salesforce's ecosystem.

As a Technical AI Architect, you'll lead the end-to-end solution architecture lifecycle, from conceptualization through production. Key responsibilities include designing scalable Salesforce solutions, providing expert guidance on Agentforce capabilities, and establishing governance frameworks for platform security and scalability. You'll work closely with product owners, developers, and cross-functional teams to deliver innovative customer success experiences.

The role combines technical expertise with leadership, requiring strong communication skills to translate complex technical concepts for various stakeholders. You'll mentor junior team members while maintaining hands-on involvement in development using Python, ML frameworks, and Salesforce technologies. The position offers the opportunity to work with state-of-the-art AI technologies while contributing to Salesforce's mission of helping companies transform their customer relationships.

Based in multiple locations including San Francisco, Seattle, Chicago, Atlanta, and Indianapolis, this role offers competitive compensation ranging from $211,500 to $334,600, depending on location. The position requires a deep understanding of both traditional software engineering and modern AI/ML practices, making it an ideal opportunity for experienced technologists looking to work at the intersection of enterprise software and artificial intelligence.

The successful candidate will join a dynamic team that drives innovation by leveraging Salesforce technology to create unified experiences for Trailblazers. This role is crucial in redefining how Salesforce enables innovative Agentforce-driven experiences and represents an opportunity to impact the future of customer success in the AI era.