System Reliability Engineer

ShiftCare, a transformative healthcare startup, is seeking a passionate System Reliability Engineer to join their dynamic team. The role focuses on enhancing their purpose-built solution that's revolutionizing homecare in Australia and North America. As an SRE, you'll work with Ruby on Rails in production SaaS systems, handling critical aspects like background job processing, caching, and distributed systems. The position demands expertise in CI/CD pipelines, observability stacks, and building resilient systems.

The ideal candidate will bring strong experience in Ruby environments, with a proven track record in implementing robust system architectures. You'll be responsible for improving developer ergonomics, championing reliability culture, and delivering tools that enhance both system behavior and developer happiness. The role offers significant ownership and responsibility, perfect for someone who can identify problems and implement effective solutions.

Working in a hybrid setting in Manila, you'll be part of a mission to make care accessible and affordable for all. The position requires someone who can balance perfectionism with pragmatism, understanding when to optimize and when to move forward. You'll collaborate closely with support teams, create debug tooling, and establish disaster mitigation patterns.

This is an excellent opportunity for a senior-level engineer who thrives in a startup environment, enjoys driving change, and has experience with world-class engineering standards. You'll be instrumental in building resilient systems, implementing critical mechanisms like retries and circuit breakers, and contributing to the company's rapid growth phase. The role combines technical excellence with leadership, as you'll be expected to organize learning sessions and help elevate the team's capabilities.