Senior Software Engineer Customer Support Test Hub

SmartBear is seeking a Senior Software Engineer for their Test Hub product support team in Bengaluru, India. This role is part of a transformative initiative to enhance their market-leading position in Test Management.

The position combines technical expertise with customer support, requiring strong debugging skills in Java and excellent communication abilities. As a senior engineer, you'll be responsible for resolving escalated customer issues, providing technical solutions, and working closely with Engineering, QA, and Support teams.

SmartBear is a respected name in software quality tools, trusted by over 16 million developers and testers at 32,000+ organizations including industry giants like Adobe, JetBlue, FedEx, and Microsoft. Their Test Hub product is undergoing significant transformation to better align with user requirements while maintaining market leadership.

The ideal candidate will have 4-7 years of Java experience, strong problem-solving abilities, and excellent communication skills. This role offers unique challenges in both technical problem-solving and customer interaction, making it perfect for engineers who enjoy both coding and customer-facing responsibilities.

SmartBear offers a strong company culture with emphasis on personal growth, inclusive workplace environment, and work-life balance. The company maintains offices worldwide and has won numerous industry awards. They're committed to ethical corporate practices and making the technology-driven world better.

This role requires weekend support and rotational shifts, offering a chance to work on critical customer issues while being part of a transformative phase in the product's evolution. It's an excellent opportunity for someone looking to combine technical expertise with customer support in a global software company.