Senior Product Engineer

Solidroad is revolutionizing customer support by combining AI, generative technology, and real-time simulations to maintain the human elements of support - warmth, empathy, and intuition - while scaling effectively.

As a Senior Product Engineer, you'll be joining a transformative journey where your role transcends traditional engineering boundaries. You'll be instrumental in shaping technical decisions, owning major product components, and mentoring team members. The position offers a unique blend of full-stack development opportunities, from frontend to backend and AI integrations.

Your daily responsibilities will include architecting scalable solutions for handling thousands of customer conversations, developing cutting-edge prompt engineering pipelines, and creating real-time multimodal simulations using platforms like OpenAI, ElevenLabs, and Vapi. You'll also be responsible for building high-performance user interfaces with Next.js that can handle complex AI interactions seamlessly.

The team operates from their San Francisco office, embracing a full-time in-person culture that fosters close collaboration, spontaneous idea sharing, and a balanced mix of serious work and team bonding activities. You'll be working alongside experienced founders and a tight-knit team dedicated to building something truly impactful.

The role demands at least 4 years of engineering experience, preferably in a startup environment, along with strong technical leadership capabilities and expertise in modern web technologies. While the position comes with its challenges - fast-paced environment, ambiguity, and occasional solo problem-solving - it offers incredible highs through direct founder collaboration, significant ownership, and the satisfaction of building a product you'll be proud of.

This opportunity is perfect for someone who views their role as more than just a job - it's for those who are passionate about continuous improvement and want to be part of building something genuinely innovative in the customer support space.