Customer Reliability Escalation Engineer

Sysdig, a leading innovator in cloud security, is seeking a Customer Reliability Escalation Engineer to join our dynamic team. We are at the forefront of securing cloud-native applications, leveraging runtime insights and open source Falco to detect and stop attacks in real-time.

As a Customer Reliability Escalation Engineer, you'll play a crucial role in our technical support team, providing senior-level expertise to Customer Reliability Engineers (CREs). Your responsibilities will include mentoring team members, consulting on complex issues, and fostering strong relationships with our development engineering team. You'll be instrumental in developing technical troubleshooting sessions, creating training materials, and maintaining our internal knowledge base.

The ideal candidate brings 5+ years of experience in senior technical support or team leadership within container management, cloud management, or cloud security fields. You should have master-level expertise in Kubernetes and Linux, along with extensive knowledge of scripting languages and major cloud providers. Your ability to manage multiple projects, thrive under pressure, and communicate effectively is crucial.

At Sysdig, we value diversity and foster a culture of open dialogue and innovation. We offer a flexible work environment, competitive compensation including equity, and opportunities for professional growth. Join us in our mission to lead cloud security globally and make a significant impact in this rapidly evolving field.

If you're passionate about cloud technology, enjoy solving complex problems, and want to be part of a company recognized as a "Best Place to Work," we encourage you to apply. Even if your experience doesn't perfectly match our requirements, we're interested in your unique background and perspective. Let's start a conversation about how you can contribute to Sysdig's continued success in revolutionizing cloud security.