Product Support Engineer - Audio - TiMax

TiMax, part of the Focusrite Group, is seeking a Product Support Engineer for their Audio division. This full-time, permanent position is based in London, N7, with a transition to a new London HQ planned for early 2025. The role involves leading technical support for TiMax, including system design, customer training, on-site support, and product demonstrations.

Key responsibilities include:

• Designing operationally optimum spatial audio systems
• Providing applications advice and first-line support
• Conducting product demonstrations and customer training
• On-site support and commissioning of TiMax spatial systems
• Liaising with audio consultants and identifying sales opportunities

The ideal candidate should have:

• Knowledge and experience of spatial audio solutions, including TiMax
• Experience in sound system design for installation and live sound
• Detailed knowledge of sound system acoustics
• Experience with measurement systems (MLSSA, SMAART, Systune, etc.)
• Familiarity with modern DSP and amplifier platforms

A degree in Acoustics, Audio, or Audio Engineering is preferred but not essential for experienced candidates. The role requires excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.

Benefits include life assurance, income protection, pension with salary sacrifice option, 25 days holiday (increasing with length of service), staff discount on company products, and opportunities for private medical insurance and participation in the group bonus scheme.

Join TiMax and be part of shaping the future of immersive audio technology while working with industry-leading brands in the Focusrite Group.