Tier 3 Engineer

Via builds technology to transform transportation, offering AI-powered software and innovative solutions for digitizing and automating transportation networks worldwide.
$85,000 - $100,000
Backend
Mid-Level Software Engineer
In-Person
1,000 - 5,000 Employees
2+ years of experience
Enterprise SaaS · Travel

Description For Tier 3 Engineer

Via is revolutionizing the transportation industry through innovative technology solutions that transform how people move around the world. As a Tier 3 Engineer at Via, you'll play a crucial role in bridging internal teams and ensuring smooth technical operations for our partners.

The position combines technical expertise with customer support, requiring strong programming skills in Python and Bash, along with experience in cloud environments using AWS and various DevOps tools. You'll be working with cutting-edge transportation technology, helping to solve complex technical challenges that directly impact the efficiency of modern transit systems.

Via offers a competitive compensation package ranging from $85,000 to $100,000 annually, complemented by comprehensive benefits including free medical plans and 401K matching. The role is based in New York City, where you'll be part of a dynamic team of engineers, data scientists, and transit experts working to modernize transportation networks.

The ideal candidate will bring 2+ years of relevant experience, strong technical troubleshooting abilities, and excellent communication skills. You'll be joining a company that's at the forefront of transportation innovation, working on solutions that range from fixed-route buses to autonomous vehicles. Via's mission to increase access to jobs, healthcare, and education through efficient public transportation systems makes this an opportunity to contribute to meaningful social impact while working with advanced technology.

This role offers unique exposure to both technical engineering work and strategic problem-solving, making it perfect for someone who enjoys bridging the gap between technical systems and practical solutions. If you're passionate about transportation technology and want to be part of a team that's literally moving the world forward, this position at Via could be your next career milestone.

Last updated 19 days ago

Responsibilities For Tier 3 Engineer

  • Diagnose and resolve complex technical issues to minimize partner disruption
  • Partner with R&D, Partner Success, and Operations teams to resolve partner escalations
  • Investigate support trends and issues using various tools
  • Communicate effectively with technical and non-technical teams
  • Develop and maintain documentation of support processes and solutions
  • Monitor and analyze support trends to identify process improvements

Requirements For Tier 3 Engineer

Python
Linux
  • Bachelor's degree in Computer Science, Data Science, Information Technology, Software Engineering, or related field
  • Minimum 2 years experience in technical product management, technical support, solutions engineering, or software engineering
  • Familiarity with Python & Bash programming for management and automation tasks
  • Strong analytical and critical thinking skills
  • Hands-on experience with Linux and advanced troubleshooting techniques
  • Experience with Cloud & SaaS environments using AWS, Jenkins, Coralogix, SQL
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment

Benefits For Tier 3 Engineer

Medical Insurance
401k
  • Free medical plans
  • 401K matching

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