Senior Director, Software Engineering

Walmart Global Tech is seeking a Senior Director of Software Engineering to lead their Customer Care Technology team. This role combines technical leadership with strategic vision to revolutionize customer service experiences through cutting-edge technology, including GenAI.

The position requires leading and developing high-performing engineering teams while driving technical excellence and innovation. The ideal candidate will shape technology strategy, ensure scalable solutions, and foster a culture of operational excellence.

Key responsibilities include:

• Leading and developing top engineering talent
• Providing technical leadership and architectural oversight
• Ensuring system scalability and performance
• Delivering impactful software solutions
• Defining technical strategy aligned with business goals
• Communicating effectively across all organizational levels

Requirements include:

• 15+ years of software engineering experience
• 7+ years managing engineering teams
• 4+ years managing managers
• Strong system architecture and problem-solving skills
• Experience with GenAI technology
• Track record of building successful products at scale
• Excellence in communication and collaboration
• Customer-focused mindset with strong ownership

The role offers the opportunity to shape the future of customer service at Walmart scale, working with cutting-edge technologies in a collaborative environment. The team consists of software engineers, data scientists, and machine learning experts focused on pushing boundaries in enterprise applications.

This position combines strategic leadership with hands-on technical expertise, making it ideal for someone passionate about both technology innovation and people leadership. The role directly impacts millions of customers while working with emerging technologies like GenAI.