Senior Director, Software Engineering

Walmart Global Tech is seeking a Senior Director of Engineering to lead their Customer Care Technology team, which builds customer service experiences for hundreds of millions of Walmart customers globally. The role involves leading teams working on cutting-edge technology including GenAI.

Key Responsibilities:

• Lead and develop high-performing engineering teams
• Provide technical leadership and oversee system architecture decisions
• Build culture of operational excellence ensuring system availability and scalability
• Own delivery of impactful software solutions
• Define technical strategy and collaborate with business/product teams
• Communicate vision and strategy across organization levels

Requirements:

• 15+ years software engineering experience
• 7+ years managing engineering teams
• 4+ years managing managers
• Bachelor's degree or higher
• Experience building scalable software products
• Strong system architecture and problem-solving skills
• Proven track record with GenAI technology
• Excellence in communication and collaboration
• Customer-focused mindset with agile approach

The role is part of the Enterprise Business Systems organization focused on leveraging technology including AI/ML to enhance customer service experiences while driving business impact. The ideal candidate will combine technical expertise with strong leadership abilities to guide teams and shape technology strategy.