Senior Director, Software Engineering

Walmart's Customer Care Technology team is seeking a Senior Director of Software Engineering to lead their cutting-edge technology initiatives, particularly in GenAI applications. This role sits within the Enterprise Business Systems organization of Walmart Global Tech, focusing on building best-in-class customer service experiences for hundreds of millions of customers globally.

The position offers an opportunity to shape the future of customer service at Walmart's massive scale, leading a team of software engineers, data scientists, and machine learning experts. The role combines technical leadership with strategic organizational development, requiring both deep technical expertise and strong leadership capabilities.

As Senior Director, you'll be responsible for building and leading high-performing engineering teams, making critical architecture decisions, and ensuring operational excellence across systems. The role requires a proven track record in scaling software products, particularly those leveraging GenAI technology, and the ability to collaborate effectively with business and product teams.

The position offers competitive compensation ($192,000-$384,000 annually) plus performance bonuses and stock options. Walmart provides comprehensive benefits including health coverage, 401(k), stock purchase plans, and education assistance through their Live Better U program. The role is based in Bellevue, WA, at Walmart's Global Tech office.

This is an exceptional opportunity for a seasoned technology leader who combines technical excellence with strategic thinking and wants to impact customer service experiences at global scale. The role offers the chance to work with cutting-edge technology while leading and developing top engineering talent in a culture of innovation and high performance.