Lead Site Reliability Engineer (Observability)

Xero is seeking a Lead Site Reliability Engineer to spearhead their observability strategy and enhance engineering capabilities. This role combines hands-on technical leadership with strategic influence, focusing on building and implementing sophisticated monitoring and remediation toolsets. The position is part of the global Site Reliability Engineering team, which operates across New Zealand, Australia, and the USA.

The ideal candidate will take ownership of shaping observability at Xero, driving the adoption of OpenTelemetry and modern solutions to empower teams in building reliable, high-performing services. This role requires deep expertise in observability concepts, experience with various monitoring tools, and strong programming skills in languages like C#, JavaScript, Golang, or Python.

The position offers an opportunity to make a lasting impact on Xero's engineering practices, working closely with Product Managers, Team Leads, and Principal Engineers. The role involves both technical leadership and hands-on implementation, requiring experience in incident response, agile methodologies, and stakeholder management.

Xero offers an attractive benefits package including generous paid leave, health insurance, life insurance, income protection, and an Employee Share Plan. The company promotes a flexible work environment and provides strong support for career development and well-being. This is an excellent opportunity for a seasoned SRE professional looking to shape the reliability and observability practices of a major cloud-based accounting software provider.