Senior Staff Software Engineer, Community Support Engineering

Airbnb is seeking a Senior Staff Software Engineer to join their Community Support Engineering (CSE) team, leading a transformative initiative in building AI-augmented support systems at a global scale. This role sits at the heart of Airbnb's mission to revolutionize customer support through intelligent, automated solutions.

The position involves working with the CS Foundations Engineering team to develop robust platforms and reusable systems that power Airbnb's support infrastructure. Key projects include building a unified case management system, designing AI workflow orchestration, and modernizing the Delivery Management Console with real-time insights and agent coaching tools.

As a Senior Staff Engineer, you'll be responsible for leading complex technical initiatives, shaping architectural decisions, and mentoring other engineers. The role requires deep expertise in backend systems, with a focus on building scalable, distributed services that operate globally. You'll work with Java and AWS technologies to create resilient systems that handle real-time data and support workflows.

The ideal candidate brings 12+ years of software engineering experience, including 5+ years in technical leadership roles. You'll need strong skills in architectural design, system scaling, and cross-functional collaboration. This position offers competitive compensation ($244,000 - $305,000), along with equity, bonuses, and employee travel credits.

This remote position allows you to work from anywhere in the United States (excluding Alaska, Mississippi, and North Dakota), with occasional visits to Airbnb offices for collaboration. You'll be joining a company that values diversity, inclusion, and belonging, working on systems that help create meaningful connections between hosts and guests worldwide.

The role presents an exciting opportunity to impact how support is delivered at scale, combining technical excellence with business impact. You'll be at the forefront of implementing AI-driven solutions while building the foundational systems that power Airbnb's customer support future.