Software Development Engineer, Amazon Connect - Contact Control Panel

Amazon Connect is a revolutionary cloud-based contact center service within AWS that enables businesses to deliver dynamic and personal customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be part of building the Contact Control Panel, working specifically on the Amazon Q integration for contact center agent experience. The role involves developing solutions that leverage LLM technology to help agents resolve customer issues more effectively.

You'll be joining a fast-growing business unit that's transforming how customers interact with businesses. The position offers the opportunity to work with cutting-edge technologies including React, microservices, and full-stack development. You'll be responsible for designing and implementing scalable solutions while maintaining a strong focus on customer needs.

The team operates with a startup mindset while having the resources and support of AWS. You'll collaborate with talented engineers in an inclusive environment that values work-life harmony and professional growth. The role offers competitive compensation ranging from $129,300 to $223,600 based on location, plus equity and comprehensive benefits.

Key aspects of the role include:

• Building and maintaining critical components of the Amazon Connect platform
• Contributing to the architecture and design of new features
• Working in an agile environment with continuous deployment
• Collaborating across teams to integrate various AWS services
• Participating in code reviews and maintaining high coding standards
• Problem-solving complex technical challenges at scale

This is an excellent opportunity for engineers who are passionate about cloud technologies, customer service solutions, and want to make a significant impact on a product used by millions of customers worldwide.