Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team within Customer Service is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products that connect thousands of internal employees with customer experience data and insights. The team leverages Machine Learning and Generative AI to transform billions of customer interactions into actionable insights.

The position involves working on sophisticated systems that process high volumes of customer feedback data, implementing ML models, and building scalable solutions for global deployment. You'll be part of a team that's expanding GenAI capabilities, improving customer feedback systems, and developing automated real-time defect detection systems.

As an Amazon SDE, you'll work in a fast-paced environment where innovation and customer obsession are key principles. The role offers opportunities to work with cutting-edge technologies including NLP, machine learning, and Large Language Models while solving complex problems that directly impact Amazon's customer experience.

The position comes with comprehensive benefits and competitive compensation based on location and experience. You'll be joining a team that's focused on maintaining customer trust and building products that offer appropriate resolutions to customer issues. This is an excellent opportunity for engineers passionate about large-scale distributed systems and using advanced technologies to improve customer experience.

The role requires strong technical skills, ability to work with cross-functional teams, and a focus on delivering scalable solutions. You'll be contributing to systems that process billions of customer interactions and help shape the future of Amazon's customer service technology.