RCC Platforms Performance Data Scientist

Imagine what you could do here! At Apple, we don't just create products — we build the kind of wonder that's revolutionized entire industries. Join the Retail Customer Care Optimization team as a Data Scientist to transform the digital assisted-shopping experience for our global customers.

You'll be working on the Apple Store Online team, responsible for Apple's largest store, where we deliver magical, personal digital experiences for customers to shop, buy and learn everything Apple. Your role will be crucial in operationalizing customer-focused programs and shaping RCC customer engagement strategy through quantifiable data.

As a Data Scientist, you'll leverage your expertise in programming, data analysis, and machine learning to identify trends, build reporting ecosystems, and support business strategies. You'll work with Large Language Models (LLMs), design innovative features, and translate complex AI concepts into actionable business insights.

Key responsibilities include building and managing real-time reporting systems, analyzing large datasets to uncover actionable insights, and supporting the Retail Customer Care team with data-driven decision making. You'll collaborate with cross-functional teams to drive business growth and scalability.

The ideal candidate brings 7+ years of programming and quantitative analysis experience, with strong skills in SQL and Python. You should be proficient in data visualization tools like Tableau or Power BI, and have experience with data engineering practices including pipeline building and data modeling.

This role offers the opportunity to make a significant impact in digital customer engagement while working with cutting-edge technologies at one of the world's most innovative companies. Join us in creating extraordinary experiences for Apple customers worldwide.