Solutions Support Engineer (L5) - Delivery

Netflix, a global entertainment leader with 283 million subscribers, is seeking a Solutions Support Engineer (L5) for their Engineering Support Organization. This remote position, based in Poland, is crucial for supporting Netflix's Delivery Engineering team, which manages systems used for testing and deploying thousands of changes daily.

The role sits within the Engineering Support Organization, whose primary mission is to empower Productivity Engineering through sustainable and effective customer support. As a Solutions Support Engineer, you'll be at the frontline of supporting Netflix's internal developer community, handling everything from troubleshooting to improving support tools and documentation.

The ideal candidate brings at least 5 years of experience in support or engineering roles, with deep expertise in delivery, observability, and cloud technologies. You'll need extensive knowledge of CI/CD tools, deployment pipelines, container management, and distributed systems troubleshooting. Strong programming skills in Java, JavaScript, or Python are essential, along with expertise in Git and GitHub.

What makes this role unique is its blend of technical depth and customer service excellence. You'll not only handle complex technical challenges but also play a crucial role in improving the developer experience at Netflix. The position requires working hours from 12pm to 8pm local time, supporting Netflix's global engineering teams.

The role offers the opportunity to work with cutting-edge technology while contributing to Netflix's unique culture of freedom and responsibility. You'll be part of a team that values continuous improvement, automation, and excellent documentation. The position is perfect for someone who combines technical expertise with strong communication skills and a passion for customer service.

Benefits include working remotely while being part of a world-class engineering team, contributing to systems that impact millions of users, and the opportunity to grow within Netflix's innovative engineering culture. If you're passionate about delivery infrastructure, customer service, and automation, this role offers an exciting opportunity to make a significant impact at one of the world's leading technology companies.