Technical Support Engineer

Nielsen, a global leader in media measurement and analytics, is seeking a Technical Support Engineer to join their dynamic team in Gurgaon. This role is crucial in managing lineups and metadata across various media channels including cable, broadcast, and video on demand. The position requires working across different time zones (IST and US) on a rotational basis, serving as the primary point of contact for customer and stakeholder inquiries.

The ideal candidate will be responsible for troubleshooting technical issues, following Standard Operating Procedures (SOPs), and collaborating with cross-functional teams to ensure operational stability. You'll work with cloud-based infrastructure, handle database operations, and contribute to continuous improvement of support processes.

This is an excellent opportunity for a mid-level engineer with strong technical skills in Java, SQL, and cloud technologies. The role offers exposure to big data technologies and the chance to work with Nielsen's cutting-edge media measurement platforms. You'll be part of a team that powers the future of media analytics, working with global stakeholders and contributing to critical business operations.

The position offers a hybrid work environment, combining the flexibility of remote work with in-office collaboration. You'll have the opportunity to work with enterprise-level systems, develop your technical expertise, and make a significant impact on Nielsen's global operations. The role requires a balance of technical prowess, problem-solving abilities, and excellent communication skills, making it ideal for someone looking to advance their career in technical support engineering.