Advanced Customer Engineer

Reltio provides AI-powered data unification and management capabilities, offering entity resolution and multi-domain master data management solutions for enterprise brands globally.
Backend
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS

Description For Advanced Customer Engineer

Reltio is seeking an Advanced Customer Engineer to join their team in Bangalore. This role combines deep technical expertise with customer-facing responsibilities, focusing on ensuring optimal customer experience with the Reltio platform. The position requires extensive knowledge of the entire Reltio application stack and involves building scalable platform services, implementing monitoring solutions, and resolving complex technical issues.

The ideal candidate will have significant experience with enterprise systems, particularly in Master Data Management (MDM) and distributed systems. You'll work with cutting-edge technologies including Java, JavaScript, and Cassandra, while building and maintaining high-availability solutions in cloud environments (AWS, GCP, Azure).

Reltio offers a comprehensive benefits package including medical insurance (extending to parents), life insurance, generous leave policies, and various allowances. The company promotes a strong value-driven culture focusing on customer success, collaboration, and continuous improvement. With a distributed workforce model and flexible work arrangements, Reltio has earned numerous awards for both its technology and culture.

This role is perfect for a senior engineer who enjoys combining technical depth with customer interaction, working on complex data management solutions, and being part of a growing, innovative company. Working days are Tuesday to Saturday, offering a unique schedule that helps provide continuous support to global customers.

Last updated 4 days ago

Responsibilities For Advanced Customer Engineer

  • Build highly scalable and reliable platform services
  • Develop and implement strong algorithms for solving complex problems
  • Take ownership of Reltio Platform features and components
  • Build and implement scalable monitoring platforms
  • Provide top-quality technical support assistance
  • Resolve customer technical issues through debugging and troubleshooting
  • Support Enterprise-focused applications
  • Plan, design, and build effective solutions
  • Collaborate with support, product management, and core engineering teams
  • Share and develop best practices with team members

Requirements For Advanced Customer Engineer

Java
JavaScript
Cassandra
  • Bachelor of Science degree in computer science or equivalent experience
  • 5+ years developing on large-scale enterprise systems
  • Experience in object-oriented design, data structures, algorithm design
  • Experience with web UI development with JavaScript frameworks
  • Experience debugging server-side Java applications
  • Working knowledge of scalable and distributed data systems
  • Experience with NoSQL databases (Cassandra preferred)
  • 2 years of experience developing Master Data Management (MDM) software
  • 2 years of experience with enterprise-focused applications
  • Experience in using Version Controlling software

Benefits For Advanced Customer Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • Comprehensive Group medical insurance including parents
  • Accidental Insurance
  • Life insurance
  • Free online unlimited doctor consultations
  • Employee Assistance Program
  • 36 annual leaves
  • 26 weeks maternity leave
  • 15 days paternity leave
  • Home office setup allowance
  • Mobile & Internet Reimbursement
  • Free meals

Interested in this job?

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