Software Engineering LMTS (Salesforce Technical AI/Agentforce Architect)

Salesforce, the global leader in AI CRM solutions, is seeking an experienced Salesforce Agenforce Solution and Platform Architect to join their Digital Success Engineering team. This role represents a unique opportunity to shape the future of customer success through AI-driven innovations. The position combines deep technical expertise in Salesforce platforms with cutting-edge AI development, focusing on the newly unveiled Agentforce suite of autonomous AI agents.

The role demands a seasoned professional who can bridge the gap between complex technical solutions and business needs, working with pre-trained LLMs and implementing sophisticated AI solutions within the Salesforce ecosystem. As a technical leader, you'll be responsible for architecting and driving the development of human + agent experiences using Salesforce Agentforce, DataCloud, and other platform capabilities.

The ideal candidate will bring together extensive experience in both traditional software engineering and modern AI/ML practices, with at least 12 years in software engineering and significant expertise in Salesforce architecture. You'll work in an interdisciplinary team environment, collaborating with product managers, developers, and UX professionals to create innovative solutions that enhance customer success.

This position offers the opportunity to work at the forefront of AI integration in enterprise software, combining Salesforce's powerful platform capabilities with cutting-edge AI technologies. You'll be instrumental in defining standard methodologies, mentoring team members, and ensuring the delivery of high-quality, scalable solutions that drive business value.

The role is based in Hyderabad, India, and offers the chance to work with a global leader in enterprise software, contributing to products that impact millions of users worldwide. If you're passionate about AI, have deep technical expertise, and want to shape the future of customer success technology, this role presents an exceptional opportunity to make a significant impact.