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What successful use cases of Gen AI have been applied in your organization?

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Senior Data Engineer at Warner Bros. Discovery2 months ago

I've been an active user of ChatGPT, and it's been a huge help for coding, writing documents, emails, and Jira stories. Unfortunately, I can't use Copilot in my organization yet, as the legal team is still discussing the potential risks.

I'm eager to take things to the next level and initiate projects that can make a real impact on my business unit teams. So, I'm currently exploring ways to utilize Gen AI to enhance the cost-effectiveness of processes and tooling across my business unit.

I'm curious to learn from others about their internal initiatives using Gen AI that have had a significant impact in your organisation. Any insights or examples from your team would be greatly appreciated!

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(3 comments)
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    Collaborative Tarodactyl
    Taro Community
    2 months ago

    My prior place had a huge number of the staff (10k+/-) who were dedicated to customer support type roles in a call centre like environment.

    I did make an MVP that was meant to be a digital customer in order to upskill new staff which was powered by a mixture of 11labs, whisper & gpt 3.5. This product was amazing to use but unfortunately didn't get any proper exec stakeholder buy-in so was left in the cupboard.

    In my new place I have witnessed the alpha launch of an internal product used to summarise 3-5hr long meetings for executives to gain a brief understanding of what was potentially applicable specifically to their division.

    I also use Claude to ask specific API/unfamiliar framework questions. (Claude isn't blocked 🥸)

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    Tech Lead/Manager at Meta, Pinterest, Kosei
    2 months ago

    On Taro, we have TaroGPT, which provides the search functionality on our site. Unfortunately, usage of this has plateaued. It does add a lot of value for a core group of users, but it's not the mechanism for growth that we once thought it'd be.

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    Tech Lead/Manager at Meta, Pinterest, Kosei
    2 months ago

    Another way to get inspiration is to look through recent YC companies: https://www.ycombinator.com/companies?batch=W24.

    Many of these are AI companies, and clearly they had enough conviction (and in some cases, enough traction) to build a startup around a problem with a genAI application. A few patterns I observe:

    • Alacrity: "AI Based Account Takeover Prevention Platform"
    • InspectMind: AI copilot for efficient and reliable construction inspections
    • Fume: Building the AI Software Developer
    • Convey: Teach customers your product with AI
    • Paradigm: Your AI intern to automate repetitive tasks.

    Some of these can likely be used internally with your business unit teams.

Warner Bros. Discovery, Inc. (WBD) is an American multinational mass media and entertainment conglomerate headquartered in New York City. It was formed from WarnerMedia's spin-off by AT&T and merger with Discovery, Inc. on April 8, 2022.
Warner Bros. Discovery1 question