When people talk to me, I have a tendency to pause. This has led to feedback that colleagues wish I could answer their questions faster. The problem is that I need to pause for some questions as I need the time to think and formulate a good response. Is there a way I can incorporate this feedback without sacrificing my answer quality?
Before I share any advice, let's take a little bit of time to be empathetic here: If I were talking to someone for a lengthy period of time sharing all this deep context about an important problem I have and all this was met with silence, I would probably feel a little annoyed/confused/disrespected.
So how do we fix this?
My first thought is to make sure that you're deeply engaged as they're talking. For tactics on how to do that (of which there are many), check out my video on "Deep Listening".
As for how to respond, I have actually faced that situation many times before, often times with Taro Premium members as I chat with them and try to learn about their problems. The insight here is that you don't need to have an amazing answer off the bat, you just need to say something. Here's some tactics on how to do that: